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Privacy & Security: Privacy policy; This privacy policy sets out how What Not Antiques Ltd uses and protects any information that you give What Not Antiques Ltd when you use this website. What Not Antiques Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. What Not Antiques Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st June 2011; What we collect?; We may collect the following information: name delivery and contact information including email address other information relevant to customer surveys and/or offers What we do with the information we gather? We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.; Security; We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.; What is a cookie and how do we use them?; A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.; Links to other websites; Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.; Controlling your personal information; You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@whatnotantiquesltd.co.uk We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to What Not Antiques Ltd, 1, Wyndham Street, Off Waterloo Road, Aldershot, Hants, GU12 4NY. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. .
Returns & Replacements: Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect. If the goods are found to be either damaged or defective in any way at the time of delivery you must contact us immediately, repackage and return the goods with the delivery vehicle immediately. We will confirm receipt of the damaged goods and in the event that we are unable to repair the goods to manufacturing standards we will send replacement goods. Should you not require replacement we will refund all monies paid by you for the goods in question (including the delivery charges). Should the defect transpire after delivery and you do not require replacement we will refund all monies paid by you for the goods in question (including the delivery charges) together with any return delivery charges you may have reasonably incurred if you have undertaken to return the items yourself, in the same form of payment originally used for the purchase as soon as possible.
Ordering: Product is purchased by selecting an item and following the instructions. You will have an opportunity to check and correct any input error in your order up to the point you click the “Place Order” button. After you have submitted your order you will receive an order acknowledgement e-mail from us. Please note that this e-mail is an acknowledgement and not acceptance of your order. We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details. It is recommended that you retain all e-mails relating to your order and contract.The details of your specific contract are filed by us. Should you want any information regarding your order you may contact us by way of the contact form on our site.
Payment: Payment for your order is made at the point of placing the order. We accept most types of credit and debit card. We will advise you if your payment details cannot be authorised for any reason.All prices and charges on this website are quoted in UK pounds. The price you pay for your order is that price which is displayed on the website. Prices include VAT but exclude delivery charges(please see delivery information from menu above). Delivery charges are calculated as part of the checkout process. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund. For your security and protection should we need to refund you for any reason refunds will be given by the same method which the payment was made. We do not operate a 'cash on delivery' system. Security and Clearing All credit/debit card payments that are made through our website are protected by a secure connection. This secure connection ensures that your card details are encrypted prior to the details being transferre.
Viewing Orders: How to view my orders? On the homepage click the 'account' tag. If you have yet to set up your account then click 'create an account' and enter the required fields. Once your accont is active simply enter your email address and password and you will be taken to 'My Dashboard' it is on this page that you can view all orders.
Updating Account Information: How to update my account details? On the homepage click the 'account' tag, if you haven't logged in you will be prompted to do so. You will be taken to 'My Dashboard' it is on this page that you can view all account information and edit accordingly.